Update - Prime Trust continues to work with our third-party wallet provider as they have notified us of global degraded network performance for the terra ecosystem. We continue to monitor the situation and every terra transaction that is flowing through our system. Thank you for your continued patience.
May 11, 17:02 PDT
Update - Prime Trust is still working with our third-party wallet provider to push through the remaining impacted transactions successfully. We will continue to work with our wallet provider until all impacted transactions have been processed. We are actively monitoring the situation and every transaction to ensure that all transactions are accurately processed and confirmed. Thank you for your patience.
May 11, 09:01 PDT
Update - Prime Trust has been working with our third-party wallet provider to successfully push through many impacted transactions, and we will continue to work with our wallet provider to process the remaining impacted transactions. We are actively monitoring the situation and every transaction to ensure that all transactions are accurately processed and confirmed. Thank you for your patience.
May 10, 21:03 PDT
Update - As the Terra network continues to look more stable. Prime Trust is now in the process of working with our third-party wallet provider to begin pushing through the backlog of transactions for all impacted customers and ensuring they are processed and confirmed correctly. Prime Trust continues to remain fully engaged and monitoring the situation for any changes. Thank you for your patience.
May 10, 17:16 PDT
Monitoring - The Terra network has stabilized over the past few hours and performance is improving. We are continuing to work through a backlog of UST transactions for impacted customers to ensure they are processed and confirmed. Prime Trust will remain fully engaged and will continue to monitor the situation for any changes.
May 10, 13:08 PDT
Update - The Terra network performance continues to be in a degraded state impacting all transactions on the network. Customers may still continue experiencing major delays with incoming and outgoing on-chain transactions for Terra native assets. However, we are starting to see successful outbound transactions. We are continuing to monitor the situation. Thank you for your patience.
May 10, 09:08 PDT
Update - The Terra network performance continues to be in a degraded state impacting all transactions on the network. Customers may still continue experiencing major delays with incoming and outgoing on-chain transactions for Terra native assets. However, we are starting to see successful outbound transactions. We are continuing to monitor the situation. Thank you for your patience.
May 10, 05:05 PDT
Update - The Terra network performance continues to be in a degraded state impacting all transactions on the network. Customers may still continue experiencing major delays with incoming and outgoing on-chain transactions for Terra native assets. However, we are starting to see successful outbound transactions. We are continuing to monitor the situation. Thank you for your patience.
May 9, 21:11 PDT
Update - We have confirmed that the Terra ecosystem continues to suffer major performance degradation that has impacted all transactions on the network. Customers may experience major delays with incoming and outgoing on-chain transactions for Terra native assets. We are waiting for the Terra network to decongest so performance recovers.
May 9, 17:30 PDT
Identified - Our third-party wallet provider has informed us of degraded network performance on the terra blockchain. This is impacting all transactions on the terra network. Average block times have increased and validators are experiencing elevated levels of missed signatures. We will provide additional updates as they become available. Thank you for your patience.
May 9, 13:12 PDT