Prime Trust
Update - Prime Trust continues to work with our third-party wallet provider as they have notified us of global degraded network performance for the terra ecosystem. We continue to monitor the situation and every terra transaction that is flowing through our system. Thank you for your continued patience.
May 11, 17:02 PDT
Update - Prime Trust is still working with our third-party wallet provider to push through the remaining impacted transactions successfully. We will continue to work with our wallet provider until all impacted transactions have been processed. We are actively monitoring the situation and every transaction to ensure that all transactions are accurately processed and confirmed. Thank you for your patience.
May 11, 09:01 PDT
Update - Prime Trust has been working with our third-party wallet provider to successfully push through many impacted transactions, and we will continue to work with our wallet provider to process the remaining impacted transactions. We are actively monitoring the situation and every transaction to ensure that all transactions are accurately processed and confirmed. Thank you for your patience.
May 10, 21:03 PDT
Update - As the Terra network continues to look more stable. Prime Trust is now in the process of working with our third-party wallet provider to begin pushing through the backlog of transactions for all impacted customers and ensuring they are processed and confirmed correctly. Prime Trust continues to remain fully engaged and monitoring the situation for any changes. Thank you for your patience.
May 10, 17:16 PDT
Monitoring - The Terra network has stabilized over the past few hours and performance is improving. We are continuing to work through a backlog of UST transactions for impacted customers to ensure they are processed and confirmed. Prime Trust will remain fully engaged and will continue to monitor the situation for any changes.
May 10, 13:08 PDT
Update - The Terra network performance continues to be in a degraded state impacting all transactions on the network. Customers may still continue experiencing major delays with incoming and outgoing on-chain transactions for Terra native assets. However, we are starting to see successful outbound transactions. We are continuing to monitor the situation. Thank you for your patience.
May 10, 09:08 PDT
Update - The Terra network performance continues to be in a degraded state impacting all transactions on the network. Customers may still continue experiencing major delays with incoming and outgoing on-chain transactions for Terra native assets. However, we are starting to see successful outbound transactions. We are continuing to monitor the situation. Thank you for your patience.
May 10, 05:05 PDT
Update - The Terra network performance continues to be in a degraded state impacting all transactions on the network. Customers may still continue experiencing major delays with incoming and outgoing on-chain transactions for Terra native assets. However, we are starting to see successful outbound transactions. We are continuing to monitor the situation. Thank you for your patience.
May 9, 21:11 PDT
Update - We have confirmed that the Terra ecosystem continues to suffer major performance degradation that has impacted all transactions on the network. Customers may experience major delays with incoming and outgoing on-chain transactions for Terra native assets. We are waiting for the Terra network to decongest so performance recovers.
May 9, 17:30 PDT
Identified - Our third-party wallet provider has informed us of degraded network performance on the terra blockchain. This is impacting all transactions on the terra network. Average block times have increased and validators are experiencing elevated levels of missed signatures. We will provide additional updates as they become available. Thank you for your patience.
May 9, 13:12 PDT

About This Site

Welcome to Prime Trust, LLC's status page - from here you can monitor the current status of Prime Trust services.

Prime Custody Operational
90 days ago
100.0 % uptime
Today
Prime Ledger Operational
90 days ago
100.0 % uptime
Today
Prime Liquidity Operational
90 days ago
99.92 % uptime
Today
Prime Rails Operational
90 days ago
100.0 % uptime
Today
Prime Settlement Operational
90 days ago
100.0 % uptime
Today
Prime Compliance Operational
90 days ago
100.0 % uptime
Today
Prime Indemnity Operational
90 days ago
100.0 % uptime
Today
Prime Issuance Operational
90 days ago
100.0 % uptime
Today
Prime Cloud (web-ui) Operational
90 days ago
100.0 % uptime
Today
Fund America Operational
90 days ago
100.0 % uptime
Today
Prime Trust Website Operational
90 days ago
100.0 % uptime
Today
Prime Digital Assets Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Signet Maintenance Event - May 22, 2022 May 21, 23:00 - May 22, 03:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 19, 11:52 PDT
Scheduled - On Sunday, May 22nd, scheduled maintenance will be performed on Signature Bank’s core deposit platform between 06:00 and 10:00 UTC. During this time, clients will not be able to perform Signet deposits, redemptions and account balance inquiries via the Signet User Interface or API. Clients will be able to perform send transactions as well as wallet balance and transaction history inquiries via the Signet User Interface or API. We recommend that you please plan ahead and perform any required deposit or redemption transactions prior to or after the maintenance window.
May 19, 09:30 PDT
Our wallet provider will be performing scheduled maintenance starting May 22, 2022 at 10:00 UTC. Estimated time for the maintenance is 3 hours. During that time, digital asset disbursements will not be available for Prime Trust customers. Incoming transactions will be accepted. Push notifications (Webhooks) will be delayed during this maintenance window, and will be sent after the system is back online.
Posted on May 3, 09:19 PDT
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Resolved - We have completed processing funds batches that were outstanding. We will continue to monitor for further latency and remediate as necessary. This incident will be resolved at this time. For those affected, we thank you for your patience.
May 13, 21:10 PDT
Update - We are continuing to monitor funds processing on our payment rails. We have seen some improvement over the past few hours and continue to investigate possible causes. This is impacting a small number of our customers. We will provide another update by the end of our business day.
May 13, 13:10 PDT
Monitoring - Prime Trust has identified latency around the funds transfer part of our payment rails. This is isolated to a small number of customers and we have applied changes to our platform to help alleviate the slowness. We are continuing to monitor and will remain fully engaged.
May 13, 10:00 PDT
Identified - We are currently experiencing latency issues on our platform. The issue has been identified, and we are working on a solution. We will keep you posted as updates become available. Thank you!
May 13, 07:28 PDT
May 12, 2022
Resolved - This incident has been resolved.
May 12, 10:48 PDT
Investigating - We are experiencing delays with our third-party wallet provider and processing BTC transactions. Currently, BTC transactions are taking longer than normal to settle. This is actively being investigated by the wallet provider and we will provide updates as they become available. Thank you!
May 11, 15:01 PDT
May 11, 2022
Resolved - Our third-party wallet provider has resolved the incident. Thank you!
May 11, 13:48 PDT
Investigating - We are experiencing delays with our third-party wallet provider and processing BTC transactions. Currently, BTC transactions are taking longer than normal to settle. This is actively being investigated by the wallet provider and we will provide updates as they become available. Thank you!
May 11, 12:17 PDT
Resolved - The Prime Trust platform remains stable and all functions are currently operating as normal. We will continue to monitor for any lingering issues. Thank you again for your patience.
May 11, 08:52 PDT
Monitoring - Our platform has stabilized, and our team continues to monitor the progress of the solutions implemented. We will keep you updated on more developments concerning this issue. Thank you for your patience.
May 11, 07:16 PDT
Investigating - We are currently experiencing some system latency issues on our platform. You will likely see some delays while accessing our platform during this time. We will keep you posted here as updates become available. Thank you!
May 11, 06:30 PDT
May 10, 2022
May 9, 2022
Resolved - Our third-party wallet provider has identified the issue and has provided a fix. The issue has been resolved.
May 9, 08:06 PDT
Investigating - We are experiencing delays with our third-party wallet provider and outgoing transactions. Currently, transactions are taking longer than normal to settle. This is actively being investigated by the wallet provider and we will provide updates as they become available.
May 9, 07:19 PDT
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - We have been monitoring the fix and are seeing both inbound and outbound Signet transfers flowing successfully. We are now resolving this incident, but will continue to monitor Signet transfers to ensure they continue to flow successfully.
May 6, 18:38 PDT
Monitoring - We have implemented a fix and are currently monitoring both inbound and outbound Signet transfers to ensure they are successful. We will remain fully engaged and actively monitoring.
May 6, 11:58 PDT
Update - We are continuing to work with our Signet provider to identify and apply a fix. We have a workaround in place to handle any Signet transfers that are delayed. We will continue to keep you updated on progress of the fix.
May 6, 11:24 PDT
Identified - We identified an issue with the Prime Trust connection to Signet causing transactions to stall and require intervention by Prime Trust. We are working with the Signet provider to apply a fix to this connection. Once in place we will verify that transactions can flow through without issue. We appreciate your patience as we work through this with our provider and will keep you updated on our progress.
May 5, 12:43 PDT
Investigating - We are currently experiencing latency with our inbound and outbound Signet transfers. This impacts only customers utilizing our Signet platform for funds transfers. A workaround is in place but customers may experience a slight delay in the settlement of transfers. Our Engineering team is actively investing the issue and we will provide an update on their progress as more information becomes available.
May 4, 08:36 PDT
May 5, 2022