Prime Trust
All Systems Operational

About This Site

Welcome to Prime Trust, LLC's status page - from here you can monitor the current status of Prime Trust services.

Prime Custody Operational
90 days ago
100.0 % uptime
Today
Prime Ledger Operational
90 days ago
100.0 % uptime
Today
Prime Liquidity Operational
90 days ago
99.88 % uptime
Today
Prime Rails Operational
90 days ago
100.0 % uptime
Today
Prime Settlement Operational
90 days ago
100.0 % uptime
Today
Prime Compliance Operational
90 days ago
100.0 % uptime
Today
Prime Indemnity Operational
90 days ago
100.0 % uptime
Today
Prime Issuance Operational
90 days ago
100.0 % uptime
Today
Prime Cloud (web-ui) Operational
90 days ago
99.98 % uptime
Today
Fund America Operational
90 days ago
100.0 % uptime
Today
Prime Trust Website Operational
90 days ago
99.98 % uptime
Today
Prime Digital Assets Operational
90 days ago
100.0 % uptime
Today
Prime Core Sandbox Operational
Sandbox ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 16:22 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 PST
Scheduled - We will be undergoing scheduled maintenance at Midnight UTC on 11/30/2022. This maintenance event will impact our digital asset components, and is expected to have a duration of one hour. This will impact outgoing transactions of digital assets; incoming transactions will not be affected.

We apologize for any inconvenience caused by this.

Nov 15, 13:41 PST
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Resolved - Prime Trust continues to monitor the market volatility, and has taken measures to allow customers to resume trading for more asset pairs.
As of this posting, we are supporting USD trading with the following digital assets:

- BTC
- ETH
- USDC
- USDT
- USDC (AVAX)
- AVAX

Our liquidity capacity for these assets are now restored to the levels we were able to support prior to the FTX collapse, and we are actively working on sourcing additional liquidity. Please be aware that market volatility may cause this situation to change again. We will continue to watch this diligently and will make you aware of any changes.

Also, we recognize that spreads are still larger than we had seen prior to the increase in market volatility, and we are continuing in our efforts to lower them.

Withdrawals are in no way being blocked for any of the digital assets we support. Our platform remains stable and available to our customers.

Nov 23, 16:51 PST
Update - Market volatility combined with 10 sec RFQ and instant settlement caused execution costs to spike. This caused larger spreads over the past few days.

Additionally, we are seeing liquidity providers across the market pull back due to the uncertainty resulting from FTX.

To stabilize trading and to continue to provide service for our customers, we are increasing our capital contribution to certain liquidity providers to lessen the spread on BTC. Liquidity may be intermittent during this time. All other pairs will be temporarily halted.

We will provide updates on an ongoing basis via Twitter and our status page here.

Nov 11, 12:32 PST
Update - To our customers - we know there is concern over the volatility in the market and the FTX situation. We want to be clear: Prime Trust possesses the financial strength to execute on our customer commitments.

Prime Trust is a regulated Trust company and acts as a Qualified Custodian. We safeguard our customers’ assets, and their security is our utmost priority. To address the concerns we are seeing:

We do not have counterparty exposure to the FTX ecosystem. Our financial condition is in no way tied to theirs.

Movement of customer funds occurs only at the direction of that customer. We are not rehypothecating assets, or engaging in any lending or borrowing services.

Your assets belong ONLY to you. All assets held on behalf of customers are tracked via an audited ledger and earmarked for each customer. This means customers’ assets will always be owned by and available to that customer. Customer funds and corporate funds are kept separate.

Our priority is to provide critical functionality to our customers. We will continue to work diligently, day in and day out, to ensure our platform sets our customers and their users up for success even during market volatility and downturns.

We will be communicating updates on an ongoing basis.

Nov 11, 11:50 PST
Identified - Customers of Prime Trust may be experiencing delays in processing transactions through our liquidity platform. This delay stems from general volatility within the digital asset ecosystem. Prime Trust has been monitoring our own platform performance during this time and have not observed any latency or failures as a result. We remain committed to our customers and will communicate information as often as possible. Thank you for your patience.
Nov 9, 13:25 PST
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022
Resolved - Our wallet provider has implemented a fix and transactions are finalizing on BTC blockchain.
Nov 20, 17:13 PST
Monitoring - Our wallet provider is still in the process of applying the fix, however, we are seeing transactions finalizing on BTC blockchain. We will continue to actively monitoring this issue and provide updates as they become available,
Nov 20, 15:50 PST
Update - The issue has been identified and a fix is being implemented.
Nov 20, 13:42 PST
Identified - Our wallet provider is currently experiencing an issue which is causing issues with finalizing transactions on BTC blockchain. We are actively monitoring this issue.
Nov 20, 12:18 PST
Nov 19, 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 07:53 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 PST
Scheduled - Our liquidity provider will be conducting planned maintenance this coming Saturday, November 19th at 14:00 UTC. They expect this maintenance to take from 30 minutes up to 2 hours. Digital asset trading will be unavailable for the duration of this event. We will be monitoring this, and will provide further updates as they become available.
Nov 16, 10:32 PST